Frequently Asked Questions
Please click on the link below that deals with your question. We very much appreciate you checking this page first to answer your questions. It allows us to focus our efforts on creating the most beautiful, thought-provoking work we are capable of, but if you cannot find your answer on this page, our contact information can be found towards the bottom of the page and we’re happy to try to help.
Reseller and Wholesale Inquiries
Signed, Limited-Edition Prints
Unconditional Guarantee, Missing Orders and other Shipping Inquiries
About the Artist, Visiting His Studio
Privacy, Use Of Email and Physical Addresses
What happened to Heron Dance?
Heron Dance closed at the end of 2013, but Rod is still offering his art through this website and his e-newsletter, A Pause for Beauty. This newsletter is provided free through email. To sign up, please visit here.
Most of our past books, journals, issues, calendars and notecards are sold out, although you can still order most used through Amazon here Amazon Books. There are also still a few copies left of the book arts collection The Journey Itself Is Home.
Why are shipping costs to Canada so high?
We've had a number of problems shipping to Canada, in addition to the basic cost. We often have to pay a $40 per package customs brokerage fee, including for packages that are themselves duty-free. We’ve also had a number of packages opened by Canadian Customs for inspection, but then not properly resealed, so that the customer receives an empty box and in which situation we need to refund the total of purchase and shipping. As a result, for a number of years, we did not ship to Canada at all.
More recently, we’ve decided to try again, but to cover our costs, including losses in transit, time dealing with Canadian Customs regulations, we’ve increased the cost to ship to Canada. We’ll still likely lose money on these shipments, but Rod is originally from Canada, has a number of friends and relatives there, and he would like to offer his books and art there.
Other Shipping Questions Including International Shipping
Roderick MacIver Arts does not ship internationally other than to Canada. Amazon does, but only on past Heron Dance books published by outside publishers such as North Atlantic Books.
For more on shipping costs, please visit here.
My order was damaged in shipment. What do I do?
We do our best to carefully package your orders, but occasionally items are damaged in shipping. Damaged items are either fully refunded or exchanged, your preference, but please call us at 802.234.3120 or email us at rod(at)roderick-maciver-arts(dot)com., so that we can work things out with UPS or whatever company handled the shipping.
Can I pay more for same day or expedited processing?
No. Orders are shipped in the order they are received. We are happy to hear from you about your situation and will try our best to accommodate you. Visit here to learn more about our shipping practices.
For Roderick MacIver Arts items and related items available through Amazon: Amazon only ships some items to Canada. Some items are on their allowed list, and can be shipped, some are not.
How Do I Get Your Latest Catalog?
We no longer produce a catalog. Everything Rod offers is on this website.
Reseller and Wholesale Inquiries (Excluding Notecards):
If you are interested in reselling Rod's books or other items on the following basis, please email or call Rod:
- no returns other than for items damaged in transit or otherwise unsatisfactory at the time of receipt
- a minimum order of five of one item, or $100, which ever is more. Limited edition prints of different images count as one item, so you can order five different prints and qualify
- prepayment by credit card or check prior to shipping
- a 50% discount from list price
To reach Rod directly:
Reseller and Wholesale Inquiries for Notecards:
Contact sales at Adventure Publications: 800.678.7006
Rod does handle these two notecards/postcards
- by email: rod(at)roderick-maciver-arts(dot)com..
- by phone: customer service 802-234-3120.
- to reach Rod directly by phone: 802-234-2130. Rod is in the office only a few hours a week but checks email both in the early morning and afternoon.